Manufacturing & Supply Chain

Pictured at the launch of the new Ricoh Document Services Centre in Glasnevin are (l-r) Gary Owens, manager, Ricoh Ireland Print and Document Services; Phil Keoghan, CEO, Ricoh UK & Ireland; and Gary Hopwood, general manager, Ricoh Ireland

Ricoh Ireland today announces an investment of €250,000 in a new 12,000ft² Document Services Centre in Glasnevin, Dublin. The facility will help Ricoh Ireland grow its document services revenue by 20% in the next year by focusing on the customer experience and boasting a suite of innovative new service lines.

Based in Slaney Road, the Document Services Centre is double the size of its predecessor in Dublin’s Park West. With a large open plan interior, the centre focuses on service innovation, encourages streamlined workflow and offers customers faster turnaround times, increased capacity and hi-tech new services. It also features the latest in production print press technology including the Ricoh Pro C7100, which supports an extensive range of media and uniquely comes with a fifth colour station.

Reflecting Ricoh’s position as a world leader in print technology, the Document Services Centre offers a snapshot of the future of print and document services. Setting itself apart from competitors, Ricoh made a significant investment in a unique software replicating and printing area that can handle CDs, DVDs and USBs with offline disc analysis.

The Centre also offers full archive management scanning services, leading the way for businesses to digitise their documents and data. Archive management is crucially relevant to the global healthcare industry and its push towards digitisation. As the sector embarks on that digital transformation, security and confidentiality are crucial.

The ability to migrate files into leading Electronic Document Management systems, coupled with the Centre’s highly secure premises and Ricoh’s ISO 27001 certification assures customers of the highest levels of security and compliance. Ricoh Ireland’s dedication to quality and the environment, meanwhile, is demonstrated through its ISO 9001 and 14001 certifications, as well as its Business Working Responsibly Mark from Business in the Community Ireland.

Other service lines that will benefit from the new location and increased space include Ricoh’s business process services (BPS) offering and direct mail solutions. The centre also acts as a business continuity service for customers who need an overflow facility during busy times.

The investment in the Document Services Centre underlines Ricoh’s continued commitment to its customers through the development of a state-of-the-art Customer Experience Centre. The executive reception immerses customers in the entire Ricoh production experience by allowing them to view Ricoh’s cutting-edge technology first-hand before they take a tour of the premises.

Through Ricoh’s new range of fully integrated Unified Communications Systems and interactive whiteboard facilities, the Customer Experience Centre allows customers to get involved in the production process and visualise how Ricoh can support other areas of their business, too.

Phil Keoghan, CEO, Ricoh UK and Ireland, said: “The investment in this new Document Services Centre reflects the increasing role of Ricoh Ireland in the company’s global operations, as well as Ricoh’s growing commitment to the Irish market. Ricoh Ireland has enjoyed strong growth in recent times and has celebrated a number of notable successes. As we prepare to launch our next three year strategic plan, this facility will underpin and emphasise our increasingly service-led approach. We’re also excited to launch our new Irish Customer Experience Centre which will mirror other Ricoh Centres of Excellence around the world. It will provide our customers and partner network with a clear insight into the future of print and document management.”

Gary Owens, manager, Ricoh Ireland Print and Document Services, said: “At Ricoh we value our customer and are constantly working on new ways in which we can enhance their experience. That is what drove us to develop the new Document Services Centre and Customer Experience Centre.

“The customer is central to everything we do and for that reason we have developed the concept of Ricoh Service Excellence. It is a series of best practice methods that underpins the Ricoh ethos and can be seen in everything we do.”

Gary Hopwood, general manager, Ricoh Ireland, said: “Today’s announcement is in line with Ricoh’s global strategy to transform the business into a service-oriented model and we are delighted that Ricoh Ireland will play a vital role in that.

“Through brand new technology, expanded service lines and overflow capacity, the Document Services Centre gives Ricoh Ireland a real competitive edge. Now, we have the facility, technology and expertise to sustain even further growth for managed services delivery both in Ireland and abroad.”

Ricoh is a global technology company specialising in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in about 200 countries and regions. In the financial year ending March 2015, Ricoh Group had worldwide sales of 2,231 billion yen (approx. 18.5 billion USD).